Effective Date: 28-08-2019
Website: All Online Shop
1. Overview
At All Online Shop, customer satisfaction is our priority. This policy outlines the conditions for returns, exchanges, and refunds.
2. Return Eligibility
You may request a return if:
- The request is made within [X] days of receiving the product
- The item is unused, undamaged, and in its original packaging
- The product is not listed under non-returnable items
3. Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Opened or used items
- Items damaged by misuse
- Clearance or final sale items (if applicable)
4. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong product:
- Contact us within 24–48 hours of delivery
- Provide photos or proof of the issue
- We will arrange a replacement or full refund at no extra cost
5. Return Process
To initiate a return:
- Contact our support team with your order details
- Receive return approval and instructions
- Send or hand over the product as instructed
Returns without prior approval may not be accepted.
6. Refund Policy
- Refunds are processed after inspection of the returned item
- Approved refunds will be issued via:
- Original payment method, or
- Cash (for Cash on Delivery orders)
- Refund processing time: [3–7 business days]
7. Exchange Policy
We offer exchanges for:
- Defective products
- Wrong items delivered
- Size or variant issues (if applicable)
Exchanges are subject to product availability.
8. Shipping Costs
- Return shipping costs may be:
- Covered by us (if the error is ours)
- Covered by the customer (for other returns)
Shipping fees are non-refundable, unless the return is due to our mistake.
9. Order Cancellation
- Orders can be canceled before shipment
- Once shipped, the order cannot be canceled, but it may be returned
10. Contact Us
For return or refund requests, contact us at:
- Email: shop@allonlinelb.com
- Phone: +961 76 75 23 85
- Address: Lebanon – Jounieh